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SHIPPING COSTS

Shipping costs are free to the Peninsula, the Balearic Islands, the Canary Islands, Ceuta and Mellilla. For the Canary Islands, Ceuta and Melilla, Pons Quintana takes care of the import cost. Shipments to the rest of the world are free as long as the order is equal to or greater than 190€.

DELIVERY TIME

The delivery time within Spanish national territory are between 2 to 4 working days and for international territory between 4 to 6 working days.

The delivery time could suffer delay because shipping companies will prioritize the sending of sanitary packages.

TRACKING YOUR ORDER

As soon as the order has shipped from our stores, we will send you an email.

If you place your order over the telephone and select the bank transfer payment option, the order will not be shipped until we have received the payment confirmation.

If you have not received your order by the expected delivery date, please contact us by email contact@ponsquintana.com or telephone: 0034 – 971.37.10.50 and quote your order number.

Please take into consideration that during Sales, the delivery times can be longer than usual.

THE ARTICLES RECEIVED DO NOT MATCH YOUR ORDER

If you receive a different item to the one you ordered or a faulty item, we will reimburse the items and the delivery costs, as soon as we receive the goods in our warehouse and we can verify it is in good condition.


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