Secure payment on Pons Quintana's website
Visa and MasterCard have developed a safe online payment system. The system of Safe Electronic Commerce is based on the card provider (bank or savings account) identifying the cardholder before authorising the online payment.
ponsquintana.com adheres to this security protocol via which, once the products are selected and the details for the purchase provided, a window opens that connects with the banking entity and requests your identification.
Your card details and password are protected by this security system (via an SSL protocol and https connection) from the moment they are introduced and are under no circumstances sent to our company.
Once the bank identification process is complete, the entity confirms to ponsquintana.com that the purchase is being carried out by the cardholder in order for the process to be completed. Should the identification not be satisfactory, the entity then informs https://ponsquintana.com and the process is cancelled, with no costs incurred on your card.
What is 3-D Secure?
3-D Secure is a security service to protect against non-authorised use of your MasterCard or VISA. It is a simple system as there is no need to obtain a new card, download any technical programmes or incur any additional costs. “MasterCard SecureCode” or “Verified by Visa” carry out an additional authentication step to protect your account from non-authorised online users. If you wish to know more about the 3-D Secure payment system, click on MasterCard SecureCode o Verified by Visa.
Payment via PayPal
You can also pay using PayPal. To be redirected to PayPal please select the PayPal payment option once you have finished placing your order.
If you are already a PayPal client, you can confirm the payment by entering your user information on the PayPal page. If you are new to PayPal, you can start a session as a guest or open an account with PayPal to confirm the payment.
We will send you your order, once we receive your payment. Normally, payments made via PayPal are processed within a few minutes.
If you pay via PayPal, you will always receive an order confirmation. Take into account that occasionally there can be processing errors on PayPal’s webpage.
If you wish to return any articles, the amount will be refunded to your PayPal account. You can then decide if you wish to use the credit in your PayPal account directly or if you prefer to then transfer the funds to your bank account. You can manage this in your PayPal account.
Payment via bank transfer
If you choose this payment option, you will receive an email once you have finalised your order, with our bank details. If this is not the case, please check your spam filters (Junk email) or call our free customer service line.
Once your order is finalised, we will reserve your goods for 10 days and when the payment has been registered in our account, we will immediately proceed to send you your order. Remember that depending on the bank, the bank transfer can take between 2 and 4 working days to come through. Any costs incurred for the transfer are subject to your bank.
Important: in order to be able to archive the payment immediately, it is essential the ORDER NUMBER that we provide in the confirmation email be used as the reference or concept of the transfer. Do not use the invoice number.
With the bank transfer payment option you will also enjoy a returns period of 10 days and you will not have to provide justification for your return. Once we have checked the goods returned, we will refund the purchase amount to the same account from which we received the transfer.