HOW TO BUY?
Please, see How to buy section.
WHERE DO WE SELL ONLINE?
You can make your purchase in Spain, Germany, Austria, Belgium, Canada, Finland, France, Greece, Italy, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, United Kingdom, Sweden, Switzerland, Denmark, USA, Norway, Australia, Singapore, Ireland, New Zealand, Israel, Romania, Slovakia, Andorra, Chile, Colombia, Cyprus, Estonia, Georgia, Latvia, Liechtenstein, Lithuania, Malta, Hungary, Mexico, Monaco, Morocco, Panama, Puerto Rico, Slovenia, United Arab Emirates, Bulgaria.
HOW MUCH DOES THE SIPMENT COST?
Free shipping from 190€. Shipping costs are 5€ for Spain and Portugal (Peninsule) and 10€ for international purchases.
We offer free shipping for Spain Peninsule and Balearic Islands during Covid-19 allert.
HOW LONG DOES IT TAKE FOR THE ORDER TO ARRIVE?
The delivery time in Spain is 24 to 72 working hours. Orders out of Spain territory take between 3 and 6 business days. If you have made the payment by bank transfer, the order will be issued once we receive the amount in our bank. International transfers take 2 working days.
During Covid-19 allert delivery time could suffer some delay because shipping companies will prioritize the sending of sanitary packages.
WHAT IS THE DEADLINE AND COST FOR MAKING A RETURN OR CHANGE A PRODUCT?
The change-over period is 15 working days from the receipt of the order. Returns and changes are free.
HOW DO I RETURN OR CHANGE AN ITEM?
You will find all the details in the section of Changes and Returns.
HOW DO I RECOVER MY FORGOTTEN PASSWORD?
If you have forgotten your password, you can recover it in My Account section. Provide your email address and we will send you an email with your new password. You can change your new password once you have accessed from the section of My Account> Personal Information.
HOW DO I USE MY FIDELITY POINTS?
Please, check the section of Loyalty Program.
IS IT SAFE TO PAY WITH MY CARD ON THE WEB?
Yes. All your data is transmitted in encrypted form according to the SSL certificate. For payment with credit and debit cards it is necessary to enter the CVV (Card Verification Value), the 3-digit code found on the back of the card and used as a security measure in e-commerce transactions.
HOW AM I SURE I MADE MY PURCHASE WELL?
Once your order is made, you will receive a confirmation email. If you do not receive it, contact us at 0034.9126.96.36.199. Email firstname.lastname@example.org.
HOW CAN I TRACK MY ORDER?
As soon as the order comes out of our warehouse, you will receive an email with the tracking number of your order.
WHAT I DO IF I HAVE RECEIVED A DIFFERENT ORDER?
Contact us at 0034 9188.8.131.52. If you receive a different item than the one you purchased or with a manufacturing defect, we will refund your order as we receive it in our warehouse and validate that it is in good conditions.