Privacy Policy

RESPONSIBLE

The person responsible for the processing of your data is:

 

SANTIAGO PONS QUINTANA, SA

A07042088

SANTIAGO PONS QUINTANA, 120 07730 ALAYOR (BALEARIC ISLANDS)

REGISTERED IN THE MERCANTILE REGISTRY OF MENORCA, PAGE 45, BOOK 518, VOLUME 601, SHEET PM-996.

SANTIAGO PONS QUINTANA, SA informs users that it respects current legislation on the protection of personal data, the privacy of users and the secrecy and security of personal data, adopting the necessary technical and organizational measures to avoid loss , misuse, alteration, unauthorized access and theft of the personal data provided, taking into account the state of technology, the nature of the data and the risks to which they are exposed.

That is why we will treat your data in accordance with the provisions of REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT AND OF THE COUNCIL of 04/27/2016 regarding the protection of natural persons with regard to the processing of personal data. and to the free circulation of these data (hereinafter GDPR) and in accordance with Law 3/2018, of December 5, Protection of Personal Data and Guarantee of digital rights (hereinafter LOPD).

PURPOSE

In compliance with the provisions of the referenced regulations, we inform you that we process the data you provide us for the following purposes:

1.- Manage the records of the users of the website.

2.- Manage the purchase and sale of our products.

3.- Customer service. Resolve doubts and questions about the company and the items and services offered.

4.- Marketing: manage company communications and inform about promotions and news.

5.- Analysis of the use made by the user of the website. Conducting satisfaction surveys and for statistical purposes.

6.- Carry out a usability analysis of our platform and a quality control of it.

TYPOLOGY OF DATA PROCESSED

Identification and contact data that you have provided us are processed, as well as commercial information regarding your preferences regarding the products and services offered by SANTIAGO PONS QUINTANA, SA

 

DATA PRESERVATION

Your data will be kept on the website as long as the user remains registered. In case of acquiring our products and services, they will be kept for the time necessary to manage the order and the sale; as well as for compliance with legal obligations. If they are not needed, they will be deleted within 12 months.

 

LEGITIMATION FOR DATA PROCESSING

1.- Registration on the website according to the request submitted by the user.

2.-Execution of the contract of sale in the case of acquiring our products and services. The legal basis for the processing of your data is the request sent requesting information.

3.- Legitimate interest in serving the client to resolve their doubts and issues.

4.- By giving your agreement to receive news, advertising and information about our products and services, we are entitled to send said information.

5- The continuous improvement and the search for the highest quality in the sale of our products and services legitimize us to process the data from our platform to end up, ultimately, improving the user experience.

The processing of your data for the additional purposes referred to above is based on the consent you have given us. However, you can withdraw your consent at any time, without, in any case, conditioning the commercial relationship that unites us. You can withdraw said consent by sending an email to contact .

 

DATA COMMUNICATION

Your data will only be communicated in the event that there is a legal obligation.

DATA PROTECTION RIGHTS

The owner of the data can exercise the rights of access, rectification, cancellation, opposition, limitation to treatment and portability by contacting SANTIAGO PONS QUINTANA, SA calle Sant Antoni 120, 07730 Alayor (Baleares).

If you have any questions or comments about the way in which SANTIAGO PONS QUINTANA, SA uses the data of its users, write to us at SANTIAGO PONS QUINTANA, SA SA calle Sant Antoni 120, 07730 Alayor (Baleares) or contact .

You can also file a claim with the Control Authority: Spanish Agency for Data Protection.

 

CHANGES IN PRIVACY POLICY

SANTIAGO PONS QUINTANA, SA reserves the right to update this privacy policy at any time. When said update may affect your privacy, you will be expressly notified by email.

 

USE OF COOKIES

The browsing process of a user in http://www.ponsquintana.com, as in any other website, leaves as a trace the IP address that has been assigned to them by their access provider during that session.

We use cookies to facilitate your navigation on the website, to know how you interact with it and, in certain cases, to be able to show you advertising based on your browsing habits. Please consult our Information on Cookies to learn more about the cookies and similar devices we use, their purpose and other information of interest.

1. IDENTIFYING DATA

This website is the property of Santiago Pons Quintana, SA, domiciled at C/Santiago Pons Quintana, 120, 07730 - Alaior (Illes Balears) A07042088

Figure registered in the Mercantile Registry of the Balearic Islands, dated 1.29.75, volume 236, book 170/3ª, page 160, page 4,611

2. LINK POLICY

The links or links to other web pages that appear on the pages of ponsquintana.com are offered for merely informative purposes to the user, so ponsquintana.com is not responsible for the products, services or contents that are offered or supplied on the pages. destinations located in another domain.

3. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

All the material that appears on ponsquintana.com belongs to Santiago Pons Quintana, SA and is protected by intellectual property rights as established in the LPI. Any use not expressly authorized will be understood as a violation of these rights and could lead to the relevant sanctions. Therefore, the reproduction, exploitation, alteration, distribution and public dissemination of the contents of this website without the mandatory permissions of the author is prohibited.

4. DATA PROTECTION OR PERSONAL DATA PROCESSING POLICY

The data provided through the Web is stored in a data file owned by Santiago Pons Quintana, SA that has been declared, as is mandatory, in the Spanish Data Protection Agency. The purpose of this data will be exclusively to carry out the contracting of the requested service and for subsequent notification of promotions or services within the scope of the company itself. In no case will they be transferred to third parties or companies, except those required by law or associated companies or collaborators of Santiago Pons Quintana, SA The files may be processed by companies in charge of data processing and Web hosting. These providers have signed a service contract in which they agree to the same treatment conditions imposed by Santiago Pons Quintana, SA as required by the LOPD. You can exercise your ARCO rights (Access, Rectification, Cancellation and Opposition) through the Web itself or by sending an email to online@ponsquintana.com. Our system uses Cookies. Check our usage policy.

5. JURISDICTION AND APPLICABLE LAW

The user accepts that the legislation applicable to the operation of this service is Spanish. Any dispute over the interpretation or application of these clauses will be the responsibility of the Judges and Courts of the consumer's domicile. In the case of clients residing outside the Spanish state, the competent courts will be those of Menorca.

6. DELIVERY TIMES

The delivery time is between 2 and 4 business days in Spain and in the rest of Europe between 3 and 5 business days.

A delivery will be considered to have been made from the moment the carrier informs that it has received the customer's order through the carrier's control system.

Orders placed before 1:00 p.m. will leave our warehouses the same day.

Orders placed after 1:00 p.m. will leave our warehouses the day after the order is placed.

7. RETURN OF PRODUCTS

The return period is 30 days from receipt of the order. To make a return, you must access the Customer Service – Changes and returns section and fill in the Changes and returns form. You will then receive a confirmation email with all the details of your return.

Returns are free, except for shipping costs that will be deducted from the return.

PACKAGE PREPARATION

Pack your items securely in the original package. Once the return and exchange form has been filled out, you will be sent some labels for the carrier; print them whenever possible and attach them with the package.

In the case of not being able to print them, the carrier will have the necessary data for the return.

THE CARRIER WILL COME TO YOUR HOME TO PICK UP THE PACKAGE .

Our carrier will contact you to inform you of the day and time of collection. Whenever possible, an attempt will be made to ensure that the collection takes place within 24-48 hours.

The refund of the return will be made with the same payment method used in the purchase and within a period of between 2 and 5 working days from when we receive your package in our warehouses.

If the amount of the refund is not correct, please contact us either by email online@ponsquintana.com or by phone 0034 – 971.37.10.50.

8. PRODUCT CHANGES

The term for the exchange of an item purchased in our online store is 30 days from the receipt of the order. To make a change, you must access the Customer Service – Changes and returns section and fill in the Changes and returns form. You will then receive a confirmation email regarding said change.

Changes are free.

PACKAGE PREPARATION

Pack your items securely in the original package. Once the Return and Exchange Form has been filled out, you will be sent some labels for the carrier; print them whenever possible and attach them with the package.

In the case of not being able to print them, the carrier will have the necessary data for the change.

THE CARRIER WILL COME TO YOUR HOME TO PICK UP THE PACKAGE

Our carrier will contact you to inform you of the day and time of collection. Whenever possible, an attempt will be made to ensure that the collection takes place within 24-48 hours.

Once the package is received at our facilities, we will proceed to send you the new item on the same day.

9. DELIVERY COSTS

Shipping costs are free for any purchase amount and country.

10. TRACKING YOUR ORDER

As soon as the order leaves our warehouses, we will inform you by email.

You can check the status of the order at any time http://www.dhl.es/es/express/seguimiento.html , you will have to enter the tracking number that you received by email.

11. ITEMS RECEIVED DO NOT MATCH THOSE PURCHASED

If an item is received that is different from the one purchased or is defective, we will refund the item(s) and shipping costs as soon as we receive it in our warehouses and verify that it is in good condition.

12. PAYMENT OF THE ORDER

Prices appear at all times during the purchase process. All prices include VAT.

There are three forms of payment for the purchase of our items:

VISA CREDIT CARD

Once the purchase is confirmed, our website will redirect you to the LA CAIXA secure payment platform where your VISA card information will be requested, so that the entire payment process will be carried out through said platform.

PAYPAL

It is the most widely used means of sending and receiving money over the Internet. The benefits of using PayPal are as follows:

• It's fast: payments are made immediately.
• It's private: it doesn't reveal your financial information to sellers.
• It's global: accepted worldwide and used to make payments
• locally and internationally.
• It's Trusted: Industry-leading fraud prevention gives you
• provides security.
• It's profitable: sending money is free and PayPal is affordable for all types of businesses.

13. PRODUCT WARRANTIES

All our models are made with high quality materials, from the leathers to the soles, with a careful and studied process to guarantee the satisfaction of our customers.